Terms and Conditions

Offer

Customers can receive up to 20% off selected products as part of the Australian Sports Nutrition November Sale.

Promotion Period

This offer is valid from Monday 2 November to Sunday 22 November 2026 at 11:59pm AEST. Purchases made outside of this promotional period will not be eligible for the discount.

Discount Application

The discount has already been applied, with all promotional prices displayed as marked. No discount code or manual discount is required.

Where It Applies

This promotion is available on selected products featured within the Australian Sports Nutrition 20% off Selected Supps collection. Customers must shop through the designated promotional collection to view eligible products.

Included Products

The promotion applies only to selected products marked as part of the Australian Sports Nutrition Flash Sale. Clearance products may also be included within this promotion where listed in the sale collection.

Exclusions

This offer cannot be used in conjunction with any other offer, promotion, discount code, bundle deal, coupon, special pricing arrangement, or deal.

Stock Availability

Promotional products are available while stocks last. Product availability may vary online and between store locations.

Expiry Dates

Some promotional stock may include products with shorter expiry dates. Where applicable, expiry date information will be listed on the relevant product landing page, product description, flavour selection, or dropdown.

Sale Extension

Australian Sports Nutrition reserves the right to update or end the promotion at any time. The promotion is scheduled to end on Sunday 22 November 2026 at 11:59pm AEST unless otherwise stated.

Returns

Change-of-mind returns are not accepted on promotional purchases unless a return, replacement, or refund is required under Australian Consumer Law.

GIVEAWAY PERIOD
The giveaway will run from the date it is first advertised and will close at 11:59pm AEST on Sunday 22nd November, unless otherwise stated by Australian Sports Nutrition and Kiva Wellness.
The winner will be drawn on Monday 23rd November.

WHO CAN ENTER
This giveaway is open to Australian residents aged 18 years and over.
One entry is permitted per customer, per email address. Duplicate, incomplete, invalid or fraudulent entries may be removed at the discretion of Australian Sports Nutrition.

HOW TO ENTER
To enter, customers must complete the required giveaway entry form using a valid email address during the promotional period.
By entering, entrants agree to receive marketing communications from Australian Sports Nutrition and Kiva Wellness. Entrants may unsubscribe at any time.

PRIZE DETAILS
The prize is one (1) Kiva Rise™ 2 Person Infrared Sauna, valued at $3,795.
Prize specifications, delivery details, and inclusions will be determined by Australian Sports Nutrition and Kiva Wellness, subject to product availability.
The prize is not transferable, exchangeable or redeemable for cash, store credit or any alternative product.

WINNER SELECTION
The winner will be selected at random on Monday 23rd November and contacted via phone call and the email address used to enter the giveaway.
The winner must respond and confirm acceptance of the prize within 7 days of being contacted.
If the winner does not respond within 7 days, Australian Sports Nutrition reserves the right to redraw the prize and select a new winner.

GENERAL CONDITIONS
Australian Sports Nutrition accepts no responsibility for entries that are lost, delayed, incomplete, incorrectly submitted or unable to be received due to technical issues or circumstances outside of its control.
Australian Sports Nutrition reserves the right to verify the validity of entries and disqualify any entrant who tampers with the entry process, submits multiple entries or acts in a way that is not in the spirit of the giveaway.
If the prize becomes unavailable for reasons outside of Australian Sports Nutrition’s control, Australian Sports Nutrition reserves the right to substitute the prize with another prize of equal or greater value, where permitted by law.
Australian Sports Nutrition’s decision is final and no correspondence will be entered into.

PRIVACY
Personal information collected as part of this giveaway will be handled in accordance with Australian Sports Nutrition’s Privacy Policy.

SOCIAL MEDIA DISCLAIMER
This giveaway is in no way sponsored, endorsed, administered by or associated with Instagram, Facebook, Meta, TikTok or any other social media platform.

At checkout, customers may choose to add SavedBy Package Protection, a third-party service designed to protect your package from loss, theft, or damage. By selecting the “Checkout with Package Protection” option, you are opting into the SavedBy Package Protection program and agreeing to the following terms:

1. Opt-In Program

• SavedBy Package Protection is optional and not automatically included.
• Customers must actively choose the checkout option that includes protection to be eligible for the benefits.

If not selected, orders are shipped under our standard shipping terms without additional protection coverage.

2. Coverage Scope

• Package protection covers the cost of re-shipping eligible items in cases of verified loss, theft, or damage during transit.
• Coverage begins when the order is fulfilled and ends upon delivery confirmation.

3. Filing a Claim

• If you experience an issue with your package, you may file a claim using the "File a Claim" link provided on our website or in your order confirmation email.
• Claims must include supporting details and may require photographic evidence or delivery documentation.

4. Claim Review Process

• Once a claim is submitted, the SavedBy support team and our customer service team will jointly review the issue.
• You will be contacted within 24 business hours to discuss the next steps.
• If the claim is approved, we will re-ship your order at no additional cost.

5. Exclusions and Limitations

• SavedBy Package Protection does not cover issues related to incorrect address submissions, delivery refusals, or packages marked as delivered but subsequently misplaced without evidence of theft.
• Additional exclusions may apply as outlined in the full SavedBy Terms of Service.

6. Support and Assistance

• For any questions or concerns about your package protection, our customer service team is here to help.

From time to time, customers may notice minor differences between the Nutritional Information Panel shown online and the Nutritional Information Panel printed on the product received.

Protein powders can naturally vary between batches due to the ingredients used, including whey protein and flavour-specific inclusions. As protein is derived from natural sources, its amino acid profile and nutritional values may vary slightly from batch to batch or season to season. These natural variations can result in minor differences in figures such as protein, carbohydrates, fats, sugars, sodium, amino acids, or other listed nutrients.

In some cases, nutritional values may also differ between flavours. This is because each flavour may contain different flavouring ingredients, inclusions, or formulation adjustments that can slightly impact the final nutritional profile.

To ensure accuracy and transparency, we may update our online Nutritional Information Panels when new testing, supplier information, or manufacturer data becomes available. This may result in minor changes to the listed values online or on product packaging. These updates do not necessarily indicate a change to the product formula, ingredients, or the product supplied.

Where a product has moved from using an averaged Nutritional Information Panel across multiple flavours to flavour-specific Nutritional Information Panels, customers may notice differences between flavours or compared to previous labels. This reflects more accurate, flavour-specific information rather than an incorrect product being supplied.

Please note that minor variations in nutritional values are normal for protein powders and do not mean the product is incorrect, faulty, or different to what was ordered. Customers should always refer to the product packaging received for the most accurate and current information for that specific flavour and batch.

We aim to provide you with the highest quality pre-workout products. However, due to the nature of the ingredients used in both stimulant and non-stimulant pre-workouts and thermogenics, some products may clump over time. These ingredients are hygroscopic, meaning they naturally attract moisture from the environment. The products we sell are supplied by third party suppliers and we aren’t the manufacturer. To maintain the product's freshness and performance, we strongly recommend storing it in a cool, dry place, or even in the fridge, with the lid securely tightened after each use.

Please note the following important points regarding your purchase:

1. Clumping and Moisture Exposure:

• Clumping does not affect the quality, effectiveness, or safety of the product. Simply break up the clumps with a spoon or shake the container to restore usability.
• Frequent opening of the container increases exposure to air and humidity, raising the chances of clumping.

2. Storage Recommendations:

• Always keep the product in a cool, dry environment away from heat and humidity.
• Ensure the lid is tightly sealed after each use to minimise moisture exposure.

3. Return Policy:

• Products can be returned within 30 days of purchase, provided they are either:
• Unopened and in original condition, or
• Opened with zero serves consumed (must include proof of no usage).

By purchasing our product, you acknowledge and accept these terms. If you have any questions or concerns, please contact our customer service team. Thank you for choosing us for your sports nutrition needs!

Order Collection

Orders placed using our Click and Collect service must be picked up within 7 days from the notification of availability.

Notification of Availability

You will receive an email and/or SMS notification when your order is ready for collection. Please ensure your contact details are correct at the time of placing your order.

Collection Requirements

To collect your order, you will need to present the 6 digit pin in the email or SMS.

Amendments to Collection Period

If you are unable to collect your order within the specified timeframe, please contact us before the 7-day period ends to discuss alternative arrangements. Extensions are subject to availability and discretion.

Stock Availability & Fulfillment

We strive to ensure accurate stock levels at our stores; however, on rare occasions, an item in your Click & Collect order may be unavailable due to a stock discrepancy. If this occurs, we will attempt to source your order from another ASN location or our online warehouse.

If your order needs to be shipped, we will notify you as soon as possible and provide tracking details once dispatched.

If you prefer to cancel or modify your order instead, please contact our customer service team, and we’ll be happy to assist.

Free Sample

Free samples are available with eligible Click & Collect orders, while stock lasts.

Please note the following conditions apply:

• One sample per order only.
• Sample availability may vary between stores.
• Sample type, brand, and flavour may differ depending on store stock.
• Samples are selected at the discretion of the store team based on availability.

Order Changes or Cancellations

Once your order is placed, changes to items or collection locations cannot be made. If you no longer require the order, please notify us, and a refund will be processed.

Rejections

While we strive to fulfill all Click & Collect orders, there may be instances where an item is unavailable due to stock discrepancies or other unforeseen issues. In the event of a rejection:

• You will be notified as soon as possible, though please allow up to a few days for processing.
• A full refund will be issued promptly after the rejection is confirmed.
• The store will be in contact with you throughout the process to provide updates and assistance.

Contact Information

For assistance or inquiries regarding your Click and Collect order, please contact our customer service team at clickandcollect@asn.com.au.

Orders containing any case of Ready-to-Drink (RTD) beverages, regardless of brand or quantity, are subject to a flat-rate Standard Shipping fee of $12.95 Australia-wide. This flat rate ensures the reliable handling and delivery of bulk items to your door.

Free Shipping Threshold Exclusions

Please note that our standard "Free Shipping on orders over $150" promotion does not apply to orders containing RTD cases. If a case of drinks is present in your cart at checkout, the flat-rate shipping fee of $12.95 will supersede any other shipping promotions or thresholds.

Product-Specific Shipping Rates

Due to the weight and dimensions of beverage cases, these items are classified under our Bulk Shipping category. The $12.95 flat-rate fee applies to the entire order if at least one case of RTDs is included, ensuring consistent delivery pricing regardless of your location within Australia.

Read more about our Shipping here

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ASN reserves the right at any time after receipt of your order to accept or decline your order for any reason.

ASN reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.

Offer Details: When you purchase a monthly deal, you are eligible to receive a gift at no additional cost with any qualifying purchase.

Eligibility: To qualify for the free gift, you must complete a purchase in conjunction with the monthly deal.

Limitations: This offer is limited to a maximum of 1 use per order.

Gift Selection: Gifts are subject to availability and may vary.

Non-Transferable: The offer is non-transferable and cannot be combined with other promotions or discounts.

Offer Details: With any online purchase (including Click & Collect), customers may select one (1) sample per order.

Eligibility: To qualify for the free gift, you must complete a purchase online.

Limitations: This offer is limited to a maximum of 1 use per order.

Sample Selection: Customers may select from the checkout. However, stock may vary with Click & Collect orders.

Non-Transferable: The offer is non-transferable and cannot be combined with other promotions or discounts.

Offer Details: New customers who complete their first online purchase are eligible to receive one (1) free shaker at no additional cost.

Eligibility: To qualify for the free gift, you must submit your email via the designated pop-up to activate the offer, and be a first-time customer (verified by email) completing your first purchase online. Once activated, the shaker will automatically be added to your cart when any other product is added.

Limitations: This offer is limited to a maximum of 1 shaker per new customer.

Gift Selection: Shaker colour/design is subject to availability and may vary.

Non-Transferable: The offer is non-transferable and cannot be combined with other promotions or discounts.

Product Classification

Clearance items include products that are either short-dated (approaching their best-before date) or discontinued. All applicable best-before dates will be clearly noted on the individual product listings to ensure full transparency.

Availability

Clearance stock is offered in limited quantities and is available while stocks last. Due to the nature of these items, once they are sold out, restocking is not guaranteed.

Return Policy

Clearance products are sold as final sale, meaning no returns or exchanges will be accepted for change of mind or incorrect choice. Please ensure all product details are reviewed carefully before completing your purchase.

Exceptions to Return Policy

Returns will only be accepted under the following conditions:

• damaged, or
• incorrect item was delivered.
  

Customers must contact our customer support team within 7 days of receiving the order to request assistance in these cases.

Product Condition and Expiry Dates

Expiry dates will be listed on clearance product pages where relevant. These items are safe for use unless otherwise specified. Product quality and effectiveness may still remain beyond the expiry date, depending on the product type and storage conditions.

ASN reserves the right to modify or discontinue any clearance offering at its discretion without prior notice. Clearance stock is not guaranteed to be replenished once sold.

Monthly Deals:

Monthly Deals may be not be available during sale period, depending on the promotion.

Bundles / Twin Packs

Bundle products are not available during our major sale events.

Clearance sale:

Clearance items may not be available during the sale periods, depending on the promotion. If they are available, no additional discount will apply.

Codes cannot be used in conjunction with any other offer (unless stated otherwise). Offers may not be valid on all products.

Final prices/discounts will either appear on product page or at checkout.