Terms and Conditions

We aim to provide you with the highest quality pre-workout products. However, due to the nature of the ingredients used in both stimulant and non-stimulant pre-workouts and thermogenics, some products may clump over time. These ingredients are hygroscopic, meaning they naturally attract moisture from the environment. The products we sell are supplied by third party suppliers and we aren’t the manufacturer. To maintain the product's freshness and performance, we strongly recommend storing it in a cool, dry place, or even in the fridge, with the lid securely tightened after each use.

Please note the following important points regarding your purchase:

1. Clumping and Moisture Exposure:

• Clumping does not affect the quality, effectiveness, or safety of the product. Simply break up the clumps with a spoon or shake the container to restore usability.
• Frequent opening of the container increases exposure to air and humidity, raising the chances of clumping.

2. Storage Recommendations:

• Always keep the product in a cool, dry environment away from heat and humidity.
• Ensure the lid is tightly sealed after each use to minimise moisture exposure.

3. Return Policy:

• Products can be returned within 30 days of purchase, provided they are either:
• Unopened and in original condition, or
• Opened with zero serves consumed (must include proof of no usage).

By purchasing our product, you acknowledge and accept these terms. If you have any questions or concerns, please contact our customer service team. Thank you for choosing us for your sports nutrition needs!

Combined Shipping: If your order includes a pre-order item, the entire order will be shipped together once the pre-order item becomes available.

Availability Date: The estimated availability date for the pre-order item is provided at the time of purchase and may be subject to change.

Separate Shipping: If you would like in-stock items to be shipped separately before the pre-order item becomes available, please place a separate order for those items.

Updates: We will keep you informed if there are any significant changes to the pre-order item's availability date.

By placing a pre-order, you agree to these terms and conditions.

Order Collection

Orders placed using our Click and Collect service must be picked up within7 daysfrom the notification of availability.

Notification of Availability

You will receive an email and/or SMS notification when your order is ready for collection. Please ensure your contact details are correct at the time of placing your order.

Collection Requirements

To collect your order, you will need to present the 6 digit pin in the email or SMS.

Amendments to Collection Period

If you are unable to collect your order within the specified timeframe, please contact us before the 7-day period ends to discuss alternative arrangements. Extensions are subject to availability and discretion.

Order Changes or Cancellations

Once your order is placed, changes to items or collection locations cannot be made. If you no longer require the order, please notify us, and a refund will be processed.

Contact Information

For assistance or inquiries regarding your Click and Collect order, please contact our customer service team at clickandcollect@asn.com.au.

Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ASN reserves the right at any time after receipt of your order to accept or decline your order for any reason.

ASN reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department.

Offer Details: When you purchase a monthly deal, you are eligible to receive a gift at no additional cost with any qualifying purchase.

Eligibility: To qualify for the free gift, you must complete a purchase in conjunction with the monthly deal.

Limitations: This offer is limited to a maximum of 5 uses per customer.

Gift Selection: Gifts are subject to availability and may vary.

Non-Transferable: The offer is non-transferable and cannot be combined with other promotions or discounts.

Our clearance items are in limited supply and may be short-dated or items that are being discontinued.

Products are a final sale, no-returns.

We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.

Monthly Deals:

Monthly Deals may be not be available during sale period, depending on the promotion.

Bundles / Twin Packs

Bundle products are not available during our major sale events.

Clearance sale:

Clearance items may not be available during the sale periods, depending on the promotion. If they are available, no additional discount will apply.

Codes cannot be used in conjunction with any other offer (unless stated otherwise). Offers may not be valid on all products.

Final prices/discounts will either appear on product page or at checkout.