We know that there is a lot of uncertainty right now but regardless of the circumstances, we are committed to supporting you through this tough time. We've provided expert health and nutrition advice for almost 20 years, and we aren't prepared to stop now!
We are taking every measure possible to ensure that we are providing a safe environment for you to connect and shop with us, and to allow us to continue supporting your health and fitness goals.
We know we are stronger together, which is why we will continue to be at your service, helping you through these tough times.
We've put some of our stores into hibernation
It is with a heavy heart that we’ve made the difficult decision to put some of our stores into hibernation, due to the ongoing COVID-19 crisis. In the meantime, there are many ways you can continue shopping at ASN, at one of our other stores or online.
Not feeling 100% or perhaps a little reluctant to come in-store? No stress, we’ll happily bring your order out to your car in a sanitised bag, for peace of mind. Simply call your local store, make payment over the phone or in person, and we’ll organise a contactless pick up, so your order can be safely and quickly picked up.
Free Health Consultations
To minimise face-to-face contact in-store, we’re offering free over-the-phone health consultations to all customers. Give your local store a call and we’ll offer advice and a personalised health consult to make your supplement shopping stress-free.
Free shipping from your local store for orders over $150*
Call your local store and we'll ship your goods completely free of charge from the store when you spend over $150. For orders under $150, a $5 flat rate fee will apply. *T&Cs - Includes regular postage. Delays may occur due to COVID-19.
We've implemented enhanced hygiene procedures
Team members will conduct regular shopfront cleans.
Team members who are not feeling well or have an immediate family member who is unwell will be advised to stay at home to avoid passing it to others. If they have flu-like symptoms, they are advised to seek medical attention.
Team members have been educated on correct hygiene and appropriate hand washing procedures.
Team members have been encouraged to prioritise a healthy lifestyle (proper diet, sleep and exercise) to help maintain a strong immune system.
We respectfully ask of you...
If you’re feeling under the weather or have recently travelled from a high-risk country, we ask that you please refrain from shopping in-store. As much as we’d love to see you, it’s important that we keep our community safe and strong. Instead, simply call your local store to make an order over the phone or order online.
We truly appreciate your support and loyalty at a time like this, and we hope you continue to place your trust in us to help you reach your health and fitness goals. We will continue to take all reasonable precautions to deliver a safe and healthy environment for our valued customers and team.
Shipping to Victoria Delays
We’d like to assure you that, during this time, we remain fully operational in fulfilling all customer orders placed through our online store. While our number one priority is to safely and promptly deliver your ASN order, unfortunately, we rely heavily on many logistics partners for the final step of the delivery process. We have been alerted by our Australia Post Account Manager that airline and road freight may impact the speed in which orders arrive during this time.
We deeply apologise for any inconvenience this might cause you, but please rest assured that we will continue to do everything we can to get your products to you as quickly as possible. Should you have specific enquiries about the status of your order, please email our online team at firstname.lastname@example.org and we will endeavour to respond as quickly as possible.