Shipping

Same Day Dispatch

We understand that you don't want to wait days or even weeks for your supplements to arrive. If you order before 1pm AEST, we will dispatch your order the same day (*excludes weekends, public holidays, and sale days).

Free Shipping

We offer FREE standard shipping on all orders over $150

Flat Rate Shipping

  • Standard Shipping - For all orders under $150 we offer Standard Shipping Australia wide for just $9.95
  • Express Shipping - For orders under 5kg we offer Express Shipping starting at $19.95 for most metro areas and up to $39.95 for other areas

Click & Collect

Click & Collect allows you to shop online at your convenience, then choose which store you'd like to collect your order from. There's no additional costs for Click & Collect and no delivery charges.

Click & Collect orders will be dispatched from our National Distribution Center (located in Ormeau QLD) to the store you select during checkout. Please allow 1-3 business days for the order to arrive at your nominated store (orders over 5kg may take longer than 3 business days).
A team member from your nominated store will contact you as soon as your order has arrived in-store and is ready for pickup.

See more information about Click & Collect here.

Returns

If you would like to request a return for a product purchased through ASN Online, please contact ASN Online Customer Service.

Phone: (07) 5549 2524 during business hours (Mon to Fri - 8 am to 4 pm AEST)
Email: sales@asn.com.au

Any return request must be made to the original store within 30 days of purchase. Returns request for a product purchased online via the website will not be accepted by ASN Retail Stores.

Please call or email our Online Support Team with the following:

  • Full Name
  • Original invoice number displayed on the confirmation email
  • Reason for return
  • Any relevant photos
  • Contact details

Click & Collect returns must be made through the nominated ASN Retail Store with the above criteria. Find your store here.

Requirements to be eligible for a return

  • Returns must be received within 14 days of lodging a request
  • Unopened and unused in original sealed packaging
  • Securely wrapped
  • Accompanied by a Tax Invoice or Proof of Purchase
  • Returned to us at your own expense

Can I cancel my order?

If you request to cancel an order, you must contact ASN Online via phone or email. However, please be aware that we cannot guarantee the request as it may have already been dispatched.

If your order has already been dispatched and you still wish to cancel, please do the following:

  • Refuse a delivery attempt
  • Decline the parcel at the Post Office

This will create a return to sender, which can take up to 10 days. Alternatively, you can return the parcel at your own expense. Refunds will only be applied once all items are returned in unopened/unused packaging.

Please choose products carefully. We do not accept returns for opened/used products if:

  • You received what you ordered and simply changed your mind
  • You misused the products in any way that caused the problem
  • the product did not perform to your expectations
  • you do not like the flavour/ingredients, including products where the manufacturer has reformulated the ingredients and/or repackaged the product label

Neither ASN nor the products we sell, claim to treat or cure any diseases or conditions. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. ASN are not healthcare professionals, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

Damaged / Faulty Goods:

If you have received a damaged/faulty or incorrect product from ASN Online, please email sales@asn.com.au with the following:

  • Full Name
  • Contact details
  • Original Order number/receipt
  • Any relevant photos

We will contact you directly as any exchanged or refunded items must be returned to our Online warehouse for any compensation to be supplied.

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