Shipping

Same Day Dispatch

We understand that you don't want to wait days or even weeks for your supplements to arrive. If you order before 1pm AEST, we will dispatch your order the same day (*excludes weekends, public holidays, and sale days).

Free Shipping & Flat Rate Shipping

We offer FREE shipping on all orders over $150, and a flat rate of $9.95 for orders under $150 shipped directly to your door Australia wide!

Click & Collect

Click & Collect allows you to shop online at your convenience, then choose which store you'd like to collect your order from. There's no additional costs for Click & Collect and no delivery charges.

Click & Collect orders will be dispatched from our National Distribution Center (located in Ormeau QLD) to the store you select during checkout. Please allow 1-3 business days for the order to arrive at your nominated store (orders over 5kg may take longer than 3 business days).
A team member from your nominated store will contact you as soon as your order has arrived in-store and is ready for pickup.

See more information about Click & Collect here.

Returns

Any return request must be made to the original store within 30 days of purchase.

Please refer to the following requirements to be eligible for a return:

  • Unopened within its original packaging
  • In as new condition
  • Accompanied by a Tax Invoice or Proof of Purchase
  • Returned to us at your own expense

We do not accept returns for opened/used products if:

  • you received what you ordered and simply changed your mind, or
  • you misused the products in any way that caused the problem, or
  • the product did not perform to your expectations

Neither ASN nor the products we sell claim to treat or cure any diseases or conditions. We provide nutritional supplements that are intended to support you as part of a well-balanced diet. ASN are not healthcare professionals, therefore any information and advice you receive should not replace the medical advice provided to you by your healthcare professional. We recommend that you always seek appropriate medical advice before consuming any nutritional supplements.

Damaged / Faulty Goods:

If you have received a damaged or faulty product from ASN Online, please send a picture of the goods to sales@asn.com.au with your original Order Number and we will send you a prepaid return slip to send the goods back to us within 30 days of purchase, and we will resupply the order for you.

 

How to request a return:

If you would like to request a return for a product purchased through ASN Online, please contact Online Customer Service on (07) 5549 2524 during business hours (Mon – Fri 8am to 4pm AEST).