Frequently Asked Questions
What happens once I've placed my order?
You will receive your initial confirmation email to verify that your order has been submitted with the ASN Online Store. Once the order has been processed & dispatched, you will receive an email with your tracking details.
Please ensure you check your Junk Mail if you have not received them.
How do I track my order?
You can easily track your order status by clicking on the tracking link in the shipping email.
Alternatively, you can track your order by clicking on the button below and entering your tracking number in the "Track your item" field.
Track Your Order
My order hasn't arrived, what do I do?
Most orders arrive within 1-3 business days depending on the following:
- - Your order has been placed before 1pm (AEST) Monday-Friday (excluding Saturdays & Sundays, sale days & public holidays)
- - You are not in a remote or rural location
Please note that all parcels going to Western Australia or Northern Territory will generally take longer than 1-3 business days unless you choose Express Shipping. To Express Ship your order please call (07) 5549 2524 (extra freight charges for express shipping apply depending on the weight of parcel).
What happens if my order has arrived damaged or incorrect?
If you have received the wrong product/s, your order is damaged, or if it’s missing then please email firstname.lastname@example.org and our Customer Service Team will assist & make contact with you as soon as possible.
What happens if my delivery comes when I'm not at home?
If your order has been sent via Australia Post, and you are not home when your delivery arrives, your package will be redirected to the nearest Australia Post depot & you will have a card in your mail box with details for collection. Should you request “Safe Drop” for your package, Australian Sports Nutrition takes no responsibility or liability should an item or order go missing once it has been delivered to the “Safe Drop” location without the signature.
Orders sent via StarTrack will be left unattended by default.
Do you offer express shipping?
Yes, if you require your supplements in a hurry then we can provide express shipping at an additional cost (depending on the weight of the package). Please contact us directly for the cost of express shipping to your location on (07) 5549 2524.
What can I do if I'm having issues with checkout?
If you’re experiencing issues with checking out then we recommend updating your web browser to the latest version and clearing your cache. If you’re still unable to checkout then you can try another web browser (we recommend using Google Chrome).